You have booked slots and the deadlines are set. And suddenly you’re told: the goods won’t be ready after all and customs want papers that are “somewhere”. In the end, you pay the price in time, nerves and additional costs.
This is exactly how a new customer came to us. He was fed up with the last transport because he was given the wrong advice and was only allowed to put out fires in the end. This time it was about furniture with the Sprinter from Portugal to the Swiss mountains.
What often goes wrong with such transports
- The goods are not ready, but the pick-up is fixed.
- Customs and documents arrive too late. Suddenly the invoice or delivery bill is missing and everything is at a standstill.
- No one says clearly what really needs to be done now. They are up in the air.
This was precisely the sticking point with this shipment: the customer had no experience with customs and documents.
So we didn't explain it in a complicated way, we solved it for him
- We have organized the customs documents.
- We have requested an invoice and delivery bill and set them up in a structured manner.
- When the goods were ready later, we postponed the collection free of charge because we spoke directly to the carrier and plan B was ready.
"If I'd known that beforehand, I would have done the transport from Switzerland to Portugal with you."
Your specialist for express deliveries
What our customer particularly appreciated was our flexibility, helpfulness and friendliness. That’s exactly what we do: take the stress out before it gets to you.
The next step is that simple
If you are currently planning a transport, simply send us the goods details, route + time window. We will briefly tell you which documents are mandatory and where delays typically occur.
